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Unfortunately, V4.3 was released before all final Individual Service updates were completed. We apologize for the confusion and appreciate your patience as we finalize these remaining changes.

We are currently completing two additional updates related to Individual Services reporting:

Age Range Calculations: Updating applicable Individual Service reporting to include all ages served (excluding Adult Individual Sessions).

Event Management Tracking: Implementing the ability to include applicable Event Management sessions and visits within ADAPT reporting totals.

UPDATE:

Individual Services – Event Management Tracking Update

As a correction and preview of the upcoming update, all existing and new Individual Service Types will support data from mapped events created within Event Management. Individual Service reporting totals will not be limited to Contact Management entries.

For Network Partners using Event Management to schedule and facilitate Individual Services, please review your current workflow to ensure services are not counted twice.

For example, Event Management may be used to schedule individual sessions, such as a member registering for a short-term counseling appointment through the calendar.

Please review the scenarios below to determine the correct setup for your process:

Option 1: Event Management Used Without Contact Management Entries

If Event Management is used to schedule and track the service, and a corresponding Contact Management entry is not created:

Option 2: Event Management Used With Contact Management Entries

If Event Management is used for scheduling purposes and a corresponding Contact Management entry is created to track the service:

Mapping both the event and creating a Contact Management entry for the same service would result in duplicate counts within ADAPT reporting totals.

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